Return & Replacement Policy
Clear, transparent, and fair policies for your peace of mind.
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We do not offer refunds if you simply change your mind or no longer want the product. All returns must fall under our defective/damaged replacement policy.
7-Day Replacement Policy
For both Brand New and Refurbished / Open Box mobile phones, we offer a strict 7-Day Replacement window from the date of delivery.
- Eligible reasons: The device is dead on arrival, has hardware defects, or was damaged in transit.
- Not eligible: Minor scratches on refurbished phones that fall within the stated grading (e.g. "Good" condition).
- Condition: The phone must be returned in its exact original condition, with the original box, all accessories, and IMEI tags intact.
Service Center Verification
For many electronic defects (especially for Apple and Samsung devices), we require verification before processing a replacement.
You may be asked to visit an authorized brand service center to obtain a DOA (Dead on Arrival) or defect certificate. Once provided to our support team, we will immediately initiate your free replacement.
Best Practices for Customers
To ensure a smooth replacement process, please follow these guidelines:
- Record an Unboxing Video: We highly recommend taking a continuous, un-cut unboxing video when you receive your package. This is undeniable proof in case of transit damage or missing items.
- Report Quickly: Physical damage must be reported within 48 hours of delivery. Technical defects can be reported within the 7-day window.